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Andrew of Butler, NJ Verified Reviewer
Original review: Feb. 14, 2023
* I am writing this report on the behalf of my father* After joining the Bj's Mastercard program the billing statements for each month had come in very late. While trying to pay online, Comenity or whoever is in charge of the card system said their system was down and we had to wait, this lasted a couple weeks. As a result of this we got late fee charges every month so we set up a direct deposit to fix this. The account was cancelled some months later but they are still charging monthly fees for a card that can't be used. Since they have now access to the bank account.
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Kamlesh of Voorhees, NJ Verified Reviewer
Original review: Feb. 2, 2023
Tried canceling account with BJ’s customer care team and Comenity Bank goes nowhere, it just circles back and forth since last three months. Bank keep adding late charges and interest and it seems to be harassing matter, $55 membership renewal is now $169.15. I am giving up now and leaving with them not worrying about it.
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louis of Little Neck, NY Verified Reviewer
Original review: Dec. 3, 2022
If you plan on purchasing an item and have a question or problem you will almost never get through to customer service. And when you do, most likely you will hear a click or silence. Horrible to deal!
3 people found this review helpful
Mo of Cape Coral, FL Verified Reviewer
Original review: Oct. 27, 2022
I have a BJ's Perks Mastercard managed by Comenity Bank. I made my payment 2 days late because of Hurricane Ian. So they said you can NOT use the card again until the next billing cycle. When I logged in again online my account was hacked with a fraudulent address and phone number. Despite that they said the card could not be used to the next billing cycle they had allowed the fraudster to do it. Not only that, they accepted charges from the fraudster for $11,000 OVER the credit limit. I called their fraud department. It took 40 minutes to get connected. They did not email me a confirmation of the fraud report. Three days later the account is still not fixed. I tried to call and was on hold for 54 minutes. When the person answered they just said, "I can not hear you." This fraud is obviously an INSIDE job by a Comenity bank employee. If you use a store that uses the Comenity Bank card, they can not help you.
3 people found this review helpful
Gina of Hilton, NY Verified Reviewer Verified Buyer
Original review: Oct. 9, 2022
Greece, NY Store#185 - We ordered 3 cases of Ensure online. There was no one in front of me at the customer service desk. Employee called our order in on a wallie-talkie. After 2 minutes they brought over someone else’s order and they weren’t even in the store waiting…15 more minutes go by. I stood on the side of customer desk and told them we were still waiting. Another employee came up and asked us our order number again! Took our cart and was right out. He apologized. I asked the name of the female that brought the other online pickup order and he said he didn’t know. We waited over 20 minutes for 3 cases of ensure!
2 people found this review helpful
Amadeo of Hauppauge, NY Verified Reviewer
Original review: Oct. 8, 2022
I ordered a Generator online. Shipper contacted me to verify info and have me agree to signature-less delivery. I received a text from shipper that order was canceled and returned to warehouse as per BJ's policy. BJ's customer care could not help me. After 2 weeks and 6 phone calls. I was told that order was canceled, I would receive a refund and could order again. When I ordered it, item was on sale for $200 less. I would have to pay full price and request that BJs would reduce by the $200. I never received a explanation as to why original order was not shipped even though all info was correct. I went elsewhere to purchase item. BJ's showed me they do not care about me being a customer.
2 people found this review helpful
MD of Oakhurst, NJ Verified Reviewer
Original review: Aug. 18, 2022
I have used BJ’s online shopping couple of times for store pick up. Out of last four orders, three were canceled as unavailable for store pick-up, even though online shows it’s available in the store. Very inconvenient, very unreliable.
4 people found this review helpful
William of Phoenix, AZ Verified Reviewer
Original review: Aug. 14, 2022
I have used Bj's online shopping for several orders including flour and baking soda. The flour arrived damaged (bags broken open), and the baking soda was the wrong kind. They admitted that the warehouse people picked the wrong baking soda. My advice is to not shop with Bj's whether it be at a store or online. Their employees are incompetent.
5 people found this review helpful
Piper of Washington, DC Verified Reviewer
Original review: June 22, 2022
Why do you even charge for a membership when I go in for the service, the help - and actual quality of products. Oh and if I go online, there’s another 10€ for the online provider, another service fee, even more for tipping the drivers YOU don’t hire - and then you send the absolute ** of the ** you must have in store. Oh and you won’t return or give credit - because it can’t possibly be BJ’s causing all these terrible experiences and worse you won’t refund or stop my membership, I explicitly stopped it from renewing and you challenged my husband's card and even with the notes in your system, I’m stuck with another year at the full rate!
So spare yourself - anyone who wants to try this store/not quite a warehouse/def not a home goods and the food is so poorly sourced at this point, not even a nursing home chain would subcontract them. So if you still must must try this awful place, just use my membership number because they really stole the money from me to keep one member one more year. I hope more people share their membership numbers because I don’t even know why they feel so entitled to charge, it’s not like they do ANYTHING for their members anymore!!!!
2 people found this review helpful
Lisa of Newport, NH Verified Reviewer
Original review: June 17, 2022
I ordered a patio set from them on May 31st, we are now into June 17th, and they can't seem to understand why I am frustrated that I have not received my order. I have called several times asking about where my order is, and I was given a number to call. I call that number and all it does is ring. The lady tells me today that the item was in my hometown on June 3rd, yet it got shipped over to Boston Mass and has been there since! Supervisors are no help as they just tell you the same thing that the last person told you. They are not there to help you out and I will never order from them again.
3 people found this review helpful
FAQs
Is BJS better than Costco? ›
BJ's is smaller and sells more name brand items. Costco is the better choice thanks to reasonable prices, a superior food court, and clean store design.
Is BJ Wholesale Club legit? ›BJ's Wholesale has a rating of 1.67 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BJ's Wholesale most frequently mention customer service, credit card, and last time problems. BJ's Wholesale ranks 691st among Marketplace sites.
What is BJS star rating? ›Based on online research and 68 BJ's Wholesale Club reviews, BJ's Wholesale Club's overall score is 4.3 out of 5 stars.
Who is cheaper Costco or BJs? ›BJ's has similar membership tiers as Costco, though their annual dues are slightly cheaper.
Which one is better Sams or BJs? ›According to a grocery-store ranking from Consumer Reports, Sam's Club and BJ's rank about equally in cleanliness, meat and produce quality, customer service, store-brand quality, and prices of organic items. BJ's ranked higher than Sam's Club in just two categories: healthy organic options and checkout speed.
Is BJ's wholesale cheaper than Walmart? ›So the axiom is true — buying in bulk is cheaper, most of the time. Costco wins the warehouse club price war by a few pennies. Sam's Club follows in a close second, and shopping at BJ's will save shoppers almost 14 percent over the same trip at Walmart.
Do you really save money at BJ's? ›BJ's also routinely offers discounted memberships to new customers. That membership fee allows BJ's to deliver markups lower than typical grocery chains, with prices often around 10% lower, Krazy Coupon Lady co-founder Joanie Demer tells CNBC Make It.
Can you shop at BJs wholesale without a membership? ›Shopping Privileges. A BJ's membership is required to shop on BJs.com, on the BJ's mobile app, and in our clubs. A BJ's Online Access membership does not provide in-club shopping privileges. BJ's reserves the right to require that membership cards be shown upon entry into any club.
Is BJ's owned by Target? ›In 2011, BJ's was acquired by two private equity firms, Leonard Green & Partners and CVC Capital Partners. It returned to being a public company in 2018.
What are the pros of BJs? ›With a BJ's Membership, you save up to 25% off grocery store prices* and find incredible value on a variety of items from BJ's exclusive brands and the national brands you already know and love. Visit a local club to see for yourself why a BJ's Membership is The Membership that pays you back™.
What does BJs consider a senior? ›
Eligible shoppers can sign up for this offer at the Club's Membership Desk by showing a badge or ID that identifies them as first responders or healthcare workers. Members age 60 and over are invited to shop during our designated senior hours, which are now Monday, Wednesday and Friday from 8:00 a.m. – 9:00 a.m.
Are wholesale clubs worth it? ›Benefits of Warehouse Club Memberships
On average, a warehouse club membership is worthwhile when you can save enough money to pay the annual fee without changing your lifestyle routines and habits. And ideally your membership would be able to provide you more value than the cost of that membership!
Right off the bat, BJ's gas is not Top Tier. This can be a dealbreaker for some people, especially when one of its main competitors, Costco, is a Top Tier gas retailer. However, we've been looking at customer feedback and online forums, and we haven't found any significant complaints about BJ's gasoline products.
What is BJS wholesale known for? ›BJ's Wholesale Club is a leading warehouse club operator on the East Coast of the United States. We deliver significant value to our members, consistently offering 25% or more savings on a representative basket of manufacturer-branded groceries compared to traditional supermarket competitors.
Who are BJS major competitors? ›BJ's Wholesale Club's competitors and similar companies include Target, Best Buy, QVC, Costco, Sam's Club and Smart & Final. BJ's Wholesale Club is a warehouse club operator focused on perishable products, general merchandise, gasoline, and other ancillary services.
Who are BJS competitors? ›BJ's Wholesale Club competitors include Costco, Wholesale, Smart & Final, Sam's Club and Souq.com.
Why is Walmart suing BJ's? ›Walmart Inc. is suing BJ's Wholesale Club in federal court, claiming the membership warehouse chain infringed on Walmart's patents for its app-based Scan & Go technology.
How can I renew my BJs membership for $25? ›You may renew on BJs.com if your Membership is already expired or expires in 90 or fewer days. Go to the My Membership page. You will be prompted to log in if you haven't already. You will see a red Renew button.
How can I save the most at BJ's? ›- Membership. To shop at BJ's you need to purchase a membership, but it comes with some perks. ...
- Digital savings. ...
- Flash deals. ...
- Wow deals. ...
- Clearance section. ...
- Gas savings. ...
- Manufacturer's coupons. ...
- Private brands.
Club membership at BJ's comes with several perks. This includes our BJ's Fuel Saver Program. You get access to our low prices and gas savings at the same time.
Is BJ's wholesale a good deal? ›
On top of the already incredible low prices on food and other everyday essentials (which also includes a value of saving up to 25 percent off grocery store prices every day), BJ's members can access tons of coupons simply by scrolling through the app and adding them to their account.
Does BJs charge an annual fee? ›No, your card does not have an annual fee, but you do have an annual BJ's membership fee. The BJ's One™ Mastercard® membership fee is currently $55/year and the BJ's One+™ Mastercard® and BJ's Business Elite™ Mastercard® membership fee is currently $110/year.
Can my wife use my BJs membership? ›You may add one household member, at no charge, and up to three additional supplemental members to your account for a fee of $30** each.
Can you get trial membership to BJ's Wholesale Club? ›BJ's 3-Month Free Trial membership allows you to experience the full benefits of a Member.
Does BJ's ask for ID? ›You will need a current valid photo ID, your BJ's Membership Card and your order number to pick up your items.
What does BJS stand for slang? ›bjs m pl (plural only) (Internet slang, text messaging) kisses.
What does BJS stand for? ›While a lot of people think the "BJ" in BJ's Wholesale Club stands for Berkley Jensen, one of its own brand lines, that isn't true, Byrnes said. Rather, the company's initials honor Beverly Jean, the daughter of company founder Mervyn Weich. The chain, headquartered in Massachusetts, opened in 1984.
What did BJS used to be called? ›BJ's was founded in 1978 and first opened in Santa Ana, California, as BJ's Chicago Pizzeria by Jim Kozen and Leonard Allenstein. The original name was BJ Grunts, but due to a Federal Trademark conflict with RJ Grunts, a Chicago-based hamburger shop, the name was changed.
What does BJ stand for at BJs? ›"BJ" stands for Beverly Jean, the daughter of the first president of the company.
How does BJs membership work? ›Household members will have their own membership card to use to make purchases in-Club or on BJs.com To get the Household Membership card, the primary must add the Household Member to their Membership. The Household Member can then go into any BJ's Club with photo ID to receive their Membership card.
What is the dress code at BJ's? ›
The dress code at BJ's is a partial uniform paired with casual wear. For managers and corporate employees, the dress code is business casual. For those working in stores, BJ's provides a red shirt and red hat with company logo. You are allowed to wear your own jeans and slip-resistant shoes or sneakers.
What does a BJ's cashier do? ›Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments. Provides excellent member service in an efficient and productive manner.
Is Costco membership free for seniors? ›Unfortunately, Costco does not offer any free or discounted memberships for seniors, meaning that senior shoppers still have to pay full membership fees. The starting cost of a Costco membership is $60 per year, which gets you access to a Gold Star membership.
Does BJs match Costco prices? ›BJ's Wholesale club does not price match.
If you are shopping online and decide to purchase in-store for any retailer, it is always worth asking if they match their online price.
With BJ's exclusive brands, Wellsley Farms and Berkley Jensen, BJ's members can save on a wide assortment of family essentials, without sacrificing quality. Think of these as name-brand products without the name-brand price, available only to BJ's members, while offering members incredible value.
Is BJs cheaper then Walmart? ›So the axiom is true — buying in bulk is cheaper, most of the time. Costco wins the warehouse club price war by a few pennies. Sam's Club follows in a close second, and shopping at BJ's will save shoppers almost 14 percent over the same trip at Walmart.
Can 2 people share a BJs membership? ›You may add one household member, at no charge, and up to three additional supplemental members to your account for a fee of $30** each.
Can you shop in BJ's without a membership? ›Shopping Privileges. A BJ's membership is required to shop on BJs.com, on the BJ's mobile app, and in our clubs. A BJ's Online Access membership does not provide in-club shopping privileges. BJ's reserves the right to require that membership cards be shown upon entry into any club.
Can I walk around Costco without a membership? ›When you visit a Costco warehouse, you'll discover all the valuable savings we have to offer. As a nonmember, you may still purchase prescriptions from a Costco pharmacy with cash, debit, Costco Shop Cards or a Visa® card. However, you must be a paid member to enter the warehouse and purchase any other items.
What's the difference between Sam's Club and Costco and BJ's? ›Store Locations
Both Costco and Sam's Club have a roughly equal retail footprint in the United States, though Costco has more international locations. BJ's Wholesale Club, meanwhile, is the smallest of the three warehouse club chains. Its locations are spread throughout the eastern United States.
What are the different BJ memberships? ›
How much does a BJ's Membership cost? Our standard rates are $55 for a 12-month BJ's Inner Circle® Membership and $110 for a 12-month BJ's Perks Rewards® Membership, which earns 2% cash-back Awards on most BJ's purchases. All BJ's Memberships include a second Membership Card for a household member.
What is BJ's Wholesale Club known for? ›BJ's Wholesale Club is a leading warehouse club operator on the East Coast of the United States. We deliver significant value to our members, consistently offering 25% or more savings on a representative basket of manufacturer-branded groceries compared to traditional supermarket competitors.